How to place an order?

Simply choose the artwork and size you like, add it to your cart, and complete your order. We will then begin creating your painting especially for you.

What payment methods do you accept?

We accept:

• Bank cards (Visa, Mastercard, American Express)
• Apple Pay (for Apple/Safari users)
• Google Pay (for Android/Chrome users)
• PayPal
• Pay in 3 installments with no fees with Alma

All payments are 100% secure.

Can I modify or cancel my order?

As manufacturing begins quickly after validation, any modification or cancellation must be requested within 2 hours of purchase.
After this period, it is possible that production is already underway.

How are the paintings made?

Each print is made to order in one of our partner production facilities, located near your delivery area. This allows for local, fast, and more environmentally friendly manufacturing.

What is the quality of the paper/printing?

We use thick premium paper with an elegant matte finish, as well as professional inks to ensure high resolution, vibrant colors and excellent durability.

Will the colours be the same as those seen online?

We ensure that the visuals accurately reflect the final result.
Slight variations may exist depending on the brightness or settings of your screen.

What are the delivery times?

Delivery times vary depending on the region:

• France & Europe: 3 to 7 business days
• International: 5 to 12 business days

This timeframe includes manufacturing + delivery.

How much does shipping cost?

Delivery is free , worldwide.

Do you ship internationally?

Our artworks are shipped to many parts of the world, including Europe, Australia, Oceania, and North America . Your painting is produced in the manufacturing facility closest to you to ensure faster delivery.

How can I track my order?

Once your painting has been shipped, you will receive an email with a tracking link to follow the delivery in real time.

Can I return my painting?

Since each painting is printed on demand especially for you, we do not accept returns for a simple change of mind.
In the event of a defective or damaged product, we will of course proceed with a prompt replacement.

What should I do if my painting arrives damaged?

Send us a photo of the painting and packaging as soon as you receive it.
We will send you a new product free of charge and immediately .

How can I contact you?

You can contact us via our Contact page or by email:
📩 arisushima.art@gmail.com
We usually respond within 24 hours.

Do you offer custom sizing?

We offer several carefully selected formats.
For a custom size, contact us: it will depend on the design and production capabilities.

Can I commission a custom-made artwork?

We do not yet offer the creation of custom-made works, but this could happen soon.
You can write to us if you are looking for a specific topic.

Are the paintings sold framed?

Our paintings are sold unframed , so you can choose the perfect frame for your interior.

Are your works unique?

Each work is conceived within Arisu Shima's artistic universe: a blend of travel inspirations, colors, cultures, and emotions.
Our creations are available exclusively on our website .

Why are your paintings accessible?

We wanted to offer premium decorative art at a fair price.
Thanks to on-demand manufacturing, the absence of intermediaries and optimized production, we can offer high-quality works at an affordable price.